When must the GPL be provided to a prospective customer?

• A. Verbally during the initial contact
• B. In writing, upon request, and prior to finalizing a purchase decision
• C. Only after the purchase decision is made
• D. Only if the consumer asks for it in writing

Answer: (B)

The rule requires that the General Price List be provided in writing to a prospective customer who asks for it, and before they finalize a purchase decision. This ensures price transparency so the consumer can compare costs of goods and services before committing. Giving it verbally or after the decision would undermine that protection, and the requirement is activated by a request from the consumer, with the response given in writing.