What records should a funeral home maintain to demonstrate FTC compliance?

• A. Only the GPL.
• B. Only the OBP.
• C. Copies of GPL, CPL, OBP, and documentation of price disclosures provided (and contract records for pre-need).
• D. Only the price lists.

Answer: (C)

To demonstrate FTC compliance, a funeral home must keep complete records of all price information and disclosures provided to consumers. This includes the General Price List, plus the Casket Price List if caskets are offered and the Outer Burial Container Price List if outer burial containers are offered. In addition, retain documentation showing that price disclosures were provided in writing, and keep contract records for any pre-need arrangements. This combination ensures you can prove you disclosed prices clearly and separately from services and merchandise, and that pre-need terms were properly documented.