In what format must price lists be provided under the FTC Funeral Rule?

• A. In writing, upon request
• B. Verbal only
• C. On a poster in the lobby
• D. Only via email

Answer: (B)

Under the FTC Funeral Rule, price information must be provided in writing to consumers who ask for it. This means the General Price List, which itemizes prices for goods and services, should be given as a written document—whether on paper or in an electronic form—so the consumer can keep a copy. Verbal information alone does not satisfy the rule because it lacks a durable, reviewable record. A lobby poster can help with visibility, but the requirement is that the price list itself be provided in writing when requested, not only spoken or posted. Providing the list via email can meet the “in writing” criterion, as long as the consumer receives a written copy.